Reply to a review

An eligible verified business can reply when the reply control is available.

A useful response

• Address the experience described.
• Be specific without exposing private customer details.
• Thank the guest when appropriate.
• Explain a correction or next step calmly.
• Avoid threats, incentives, or pressure to remove the review.

The response appears as the business's contribution. It does not replace, edit, hide, or reorder the guest's review.

Language

Reply in the language that best represents the business. Readers may receive a transcript translation when that feature is available, while the original reply audio remains unchanged.

Policy

Business replies follow the same safety, privacy, and moderation standards as other public content. Use private customer service channels for account numbers, medical details, payment information, or other sensitive material.